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Ian Gouldson

Ian Gouldson

Automatic & Service Estimator

DORMA

Newcastle Upon Tyne

Estimator at DORMA

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DORMA

Automatic & Service Estimator

My Key responsibilities
Managing customer databases for quotations
Providing reports on quotations to clients as requested
Preparing service/maintenance quotations for repairs/upgrades of existing products and new projects.
Gaining costs through various sources for materials and components
Negotiating with clients with commercial knowledge and awareness to get value from the quotation.
Interpreting customer requests and providing quotations to meet there requirements, identifying customer requests through drawings and tender documents.
Attending the occasional pre-start meeting and site visits with project teams.
Assisting the senior estimator with the day to day running of the department.
Managing workloads of department with customer requests, additional work reports from emergency repairs and annual maintenance inspections.
Following up on outstanding quotations

Career medium 04
Career
Career medium 06

ADT

Adminstrator

My Key responsibilities
Dealing with telephone calls.
Filing of documentations.
Providing administration support to service management.
Problem solving with queries.
Minute taking of service team meeting.
Maintaining customer accounts..

Career

Thomas Hepburn