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Hyunil Moon

Hyunil Moon

Student

Startup Institute

Data Driven Operations Manager

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Startup Institute

Student

Developed skills in HTML, CSS, SEO, A/B Test, Google Analytics, and SQL.

Career medium 02

FedEx Ground

Customer Pickup Coordinator

- Delivered data-driven customer experience analysis focusing on pickup performance to the Northeast District field operation
- Developed Excel based pickup performance reports tailored specifically to the Northeast District
- Developed action items based on data; executed them that resulted in improved pickup performance
- 'Player of the Year' (FY13, FY14)

Career

FedEx Ground

Operations Manager

- Managed pickup & delivery operation in the independent contractor model (3PL)
- Organized safety campaigns, collaborating with independent contractors and package handlers, achieved the best safety record in the Mid-Atlantic Region in FY08 and FY11
- Hired and trained drivers

Career medium 06
Career

Providence College

Master of Arts (M.A.), History (United States)

Providence College

Bachelor of Arts (B.A.), American History (United States)