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Howard Letts

Howard Letts

General Manager

The Restoration On King Boutique Hotel

Charleston, South Carolina Area

Summary of Qualifications: Versatile, analytical and resourceful HOSPITALITY SALES and MANAGEMENT professional. Creative problem solver who excels under pressure and always gets the job done. Confident, quick study and enthusiastic team player with outstanding interpersonal and communication skills. Flexible/hands-on lead...

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The Restoration On King Boutique Hotel

General Manager

Responsibilities include the management of all daily operations of Charleston’s Luxury Boutique Hotel including Accounting, Sales & Marketing, Food & Beverage, Housekeeping and all Guest Services. Opened this luxury Boutique Hotel which quickly rose to national prominence and Four Star rating. Developed all service standards for the hotel helping to drive strong brand recognition and brand loyalty with hundreds of returning guests.

• Opened this Luxury boutique Hotel April 1st, 2010
• Hired and Trained all hotel associates
• Managed Critical Path for opening of the hotel
• Managed all FF&E, OS&E and CG&S purchases
• Achieved 4 Diamond status within six months of opening
• Awarded 2011 GM of the Year with Charlestowne Hotels
• Named Top 25 General Manager to Watch by Hotel Management Magazine November 2012
• As of 2012, Independently Managed all operations of the hotel for new ownership
• Project Manager for new 20 million addition to the hotel 2012 through present
• Managed Critical Path for opening of the new addition working closely with contractors, designers and architects as well as City Planners and Historic Preservation Advocates.
• Outstanding Associate satisfaction with many associates working at the hotel 3-5 years.
• 88.11% Annual Occupancy 2014
Accolades:

• #12 Best Boutique Hotel In America by Business Insider July 2015
• TripAdvisor's prestigious Hall of Fame award, for winning the Certificate of Excellence five years in a row, June 2015
• 2015 Best Hotel in the USA by US News & World Report Travel February 2015
• Voted by travelers as a Top 10 Small Hotel in the United States by Trip Advisor January 2015
• 2014 Conde Nast Traveler Gold List for a second year, December 2013
• Condé Nast Traveler's prestigious 2013 Gold List December 2012

Belvidere Resort

Director of Food & Beverage

Responsible for the management of the Food and Beverage operations, Rooms/Cottages operations as well as all Catering and Group rooms Sales Strategies/Activities.

Director of Food & Beverage
The Belvidere Resort, Mount Pleasant, SC, May 2005 – January 2009
Cobblestone Park, Blythwood, SC, November 2005 – November 2008
Old Bahama Bay, Grand Bahamas Island, Bahamas, November 2007 – December 2007

The Belvidere Resort - Offers an exclusive collection of quaint cottages located on Charleston Harbor just minutes from downtown Charleston as well as world class golf at RiverTowne Country Club and Patriots Point Links

Cobblestone Park - Cobblestone Park is the proud home of The University Club Golf Course, which offers 27 holes of championship golf on 240-acres of rolling hills as well as a 25,000 sq. ft. clubhouse.

Old Bahama Bay – Member of Preferred Hotels & Resorts, AAA Four Star since 2008. Luxury Caribbean Resort featuring 74 Suites, 72 Slip Marina, three Restaurants and Banquet facilities.

Responsible for the management of the Food and Beverage operations and all Catering/Event Sales for the Belvidere Resort including RiverTowne Country Club, Patriots Point Links and the Belvidere Cottages.

• Increased Total Revenues from 2005 to 2008 by $750,000 – 90%
• Increased Total Catering Revenues from 2005 to 2008 by $730,000 – 403%
• Increased Net Operating Income by $445,000 from 2005 – 2008 – 202%
• Opened the Pavilion at Patriots Point in December 2006
• Managed the Food & Beverage operations for the LPGA Ginn Tribute Hosted by ANNIKA 2007/2008
Page 2 Howard D. Letts

• Introduced new quality standards for both Restaurant and Banquet services
• Lowered food costs from over 45% to less than 32% in 2008
• Lowered Beverage Costs from over 38% to 26% in 2008
• Assisted in due diligence with the purchase of Cobblestone Park
• Developed new Catering Initiatives at Cobblestone Park and Old Bahama Bay to drive Catering Sales