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Hope Waite

Hope Waite

Claims Quality Consultant

Nationwide Insurance

Self-motivated and efficient insurance claims professional, with several years of experience in investigations, fraud detection and claims handling seeking a new opportunity in the insurance industry as a Special Investigator or claims adjuster. I have a 25 year history of hands-on experience with delivering outstanding custo...

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Nationwide Insurance

Claims Quality Consultant

- Support 3 SIU Directors, 7 SIU Managers and 50+ investigators by completing bi-annual audits of 6 files per investigator
- Design and present training at SIU team meetings when invited on the BCP/FRQ expectations
- Provide training on FRQ expectations to new hires
- Complete any Special Projects assigned (CAN Team member)
- Complete missed opportunity reviews for Claim Partners for the various disciplines
- Attend seminars/training to stay current on trends

2017 in-house course work completed:
Nvision, Workplace Safety: Active Shooter 2017!, Ethics a Nationwide 2017, Managing Your Own Performance, Ncharge, Office 365 WOW! Excel 213, Office 365 WOW! Word-PowerPoint, Harassment Prevention for Associates, Communication Skills, Business Writing: How to Write Clearly and Concisely, Basic Presentation Skills: Creating a Presentation, Business Grammar: Working with Words, Basic Presentation Skills: Delivering a Presentation, Adobe Acrobat DC Fundamentals, The Art of Steal - Intro to White Collar Crime, The Art of Steal - Check Fraud, The Art of Steal - Identity Theft
NICTA courses: Durable Medical Equipment (DME) Fraud, Vehicle Theft Fraud, California Small Claims Court Tips & Regulations, Bodily Injury Fraud, Catastrophe Fraud, Confessions of an Insurance Fraud Offender, Property Fraud, Staged Auto Accidents, The Give Up, VINnie's Story, Workers' Comp Fraud
PLRB courses: Adjuster Safety Series: Walkthrough Of A Site Inspection, Business Interruption: Mercantile Businesses, Institutional Bad Faith & Written Discovery, Ethics for the Street Level Adjuster, Ethics for Claims Professionals, Good Faith Claim Handling, Investigating Potential Arson Claims, Fire Loss Investigation Strategies, Detecting and Investing Pill Mill Operations, Investigating the Financial Fraud Claim - It's a Process