April 2014 — Present
Ensured day-to-day processing in 360 Items Processing was completed accurately, and met the defined deadlines, – same day processing.
• Oversee the Bank By Mail team and 360 Items Processing Teams every Saturday to ensure same day processing is met.
• Chosen as a Trainer by management to train all Associates in the Bank By Mail team on all core job functions.
• Chosen as the Lead Tester for Trex Testing and testing applications for switching applications to the Blue Network from the Orange Network. Creating a network with several IT Associates.
• Assisted Sales, Customer Satisfaction, and Check Adjustments when questions arose from Customers on our check acceptance policies.