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HOPE LUBERDA

HOPE LUBERDA

PRINCIPAL COORDINATOR

Capital One

Greater Minneapolis-St. Paul Area

Operations Support Professional and Team Leader with diverse experience in the banking industry performing a wide variety of job functions. Most recently, I have grown and developed while managing a department of 16 Associates. As an instinctively easygoing and lighthearted person, I freely and frequently compliment people an...

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Capital One

PRINCIPAL COORDINATOR

Ensured day-to-day processing in 360 Items Processing was completed accurately, and met the defined deadlines, – same day processing.
• Oversee the Bank By Mail team and 360 Items Processing Teams every Saturday to ensure same day processing is met.
• Chosen as a Trainer by management to train all Associates in the Bank By Mail team on all core job functions.
• Chosen as the Lead Tester for Trex Testing and testing applications for switching applications to the Blue Network from the Orange Network. Creating a network with several IT Associates.
• Assisted Sales, Customer Satisfaction, and Check Adjustments when questions arose from Customers on our check acceptance policies.