System Support Anaylst
August 2012 — Present
• Initial problem determination on hardware and software calls.
• First call resolution of all inbound calls.
• Entry of initial support calls in call tracking database; and entry of updates as information becomes available.
• Coordination of the configuration and deployment of new PC’s and peripherals at remote locations.
• Support for remote users(VPN, air cards, MI Access)
• Support for desktop scanners, hardware and software.
• Monitoring Nagios for circuit and broadband outages. Create trouble tickets with Providers to resolve the circuit outage.