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Hope Elliott

Hope Elliott

System Support Anaylst

Motion Industries

Birmingham, Alabama Area

Solutions-focused professional with 3 years experience providing rapid and client-focused technical support to over 100+ users. Demonstrated capacity to identify root causes and direct users to lasting resolutions. Skillful at articulating complex technical concepts to users of varying technical understanding. Well versed in ...

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Motion Industries

System Support Anaylst

• Initial problem determination on hardware and software calls.
• First call resolution of all inbound calls.
• Entry of initial support calls in call tracking database; and entry of updates as information becomes available.
• Coordination of the configuration and deployment of new PC’s and peripherals at remote locations.
• Support for remote users(VPN, air cards, MI Access)
• Support for desktop scanners, hardware and software.
• Monitoring Nagios for circuit and broadband outages. Create trouble tickets with Providers to resolve the circuit outage.