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Hillary Greene

Hillary Greene

Customer Success Manager

E la Carte Inc.

San Francisco, CA

I’m passionate about product and customer success when it comes to mobile applications and software. If you want someone who is detail oriented, works well under pressure, meets project deadlines and gets the job done right, lets talk. Self-motivated and goal oriented, I am comfortable and have experience in the start-up env...

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E la Carte Inc.

Customer Success Manager

Manage day to day communications with customer regarding training, and engagement
Track customer adoption and trends utilizing reports on metrics: training, ROI, and weekly performance
Define account health indicators and pull metrics together to reveal an overall birdseye view.
Created a process for reviewing monthly fees and a strategy to define health indicators
Create step by step manageable approach and customer roadmap to success
Onboarding and product training for enterprise clients
Implement new training strategy with updated product materials
Work closely with the product department and participate in roadmap discussions
Responsible to write user end training material for new product releases
Created best practices for optimal product
Develop and nurture client relationships with franchise HQ, Director level, and General Managers
Update and track account and contacts in Zoho CRM
Create new Jira tickets for feature enhancements, and product improvements
Alpha Testing New Software features
35% to 40% travel

Join Us: We are hiring a creative product manager, if you have experience with mobile apps and monetization tracking i.e. organizing tests and contests check it out.

Check out this job from E la Carte Inc.

339788337