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Hila Michilovich

Hila Michilovich

Senior Associate, Experience Manager


New York, NY

Experience Manager


Ernst & Young

Senior Associate, Experience Manager

•Assign appropriate client service personnel to engagements
•Assess the engagement needs, reviewing available options, and recommending people that meet the requirements of Sub-Areas and clients. When appropriate, challenge the schedule, to confirm the most efficient utilization of resources
•Promote and monitor the sharing of resources. Network with other team members across Sub-Areas and service lines, to address resource needs and deal with any conflicts
•Resolve conflicts with engagement team members. This may involve identifying alternative roles that meet engagement requirements and the developmental goals of staff
•Build relationships with client service personnel, to identify personal schedule preferences and/or career development issues
•Regularly communicate any changes in personnel on projects, as well as any performance concerns raised by engagement teams, including leading roundtables for mid-year and year-end performances.
•Coordinate with Diversity and Inclusivity teams so ensure all clients are staffed fairly and strategically
•Run projections for the sector on a weekly basis as well as all other reports including availability, utilization & variances

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