Close Close Preview

Your amazing online presence is right this way.

Create your profile
Capture who you are, what you do, and where you're going. All in one place.

Hesham Shokry

Hesham Shokry

IT Specialist

ABB

Giza

IT Specialist at ABB

Message
MENU ☰

ABB

IT Specialist

- Manage SCCM 2012 for SW, Windows deployment and All SW,BCE reports
- Create custom windows 7 image and create applications, packages to deploy with SCCM 2012
- Write and edit all SCCM documentations and SOPs
- Zabbix monitoring server to monitor all servers "Linux based environment"
- Maintain CentOS server for Cacti monitoring server and close any vulnerability issues
- HPSM service owner to manage users tickets and improve service desk KPI
- SW support Autocad mechanical and electrical, Solidworks, Adobe pro,etc
- Represent the IS organization to the users
- Enhance the user's relationship with the IS organization
- 1 and 2nd Level IT Support
- Acknowledge and record all incidents and service requests.
- enhance customer satisfaction and provide service in a respectful, courteous and positive manner
- Ensure response, escalation and resolution time objectives as defined in SLA
- Provide the user with status updates as defined in SLA
- Report to IS Manager

Career medium 01
Career
Career medium 06

I.G.S Intelligent Graphic Systems German Company

System Administrator

- Manage and maintain Windows Servers, ISA 2006, TMG 2010, Directory service and DNS
- Manage and maintain computer networks.
- Identify hardware, software and user issues.
- Work from a helpdesk, providing resolution via phone and/or remote control software.
- Provide technical support and maintenance of installed applications software and handle multiple technical issues in an organized and competent manner.
- Work and communicate with external and internal staff at all levels.

Career

IT

Technical Support In Data Online (TE-Data Provider)

- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Setting up new users' accounts and profiles and dealing with password issues

Career medium 01
Career

Madina Academy

Bachelor's degree, Business Administration and Management, General