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Hesham Shokry

Hesham Shokry

IT Specialist



IT Specialist at ABB



IT Specialist

- Manage SCCM 2012 for SW, Windows deployment and All SW,BCE reports
- Create custom windows 7 image and create applications, packages to deploy with SCCM 2012
- Write and edit all SCCM documentations and SOPs
- Zabbix monitoring server to monitor all servers "Linux based environment"
- Maintain CentOS server for Cacti monitoring server and close any vulnerability issues
- HPSM service owner to manage users tickets and improve service desk KPI
- SW support Autocad mechanical and electrical, Solidworks, Adobe pro,etc
- Represent the IS organization to the users
- Enhance the user's relationship with the IS organization
- 1 and 2nd Level IT Support
- Acknowledge and record all incidents and service requests.
- enhance customer satisfaction and provide service in a respectful, courteous and positive manner
- Ensure response, escalation and resolution time objectives as defined in SLA
- Provide the user with status updates as defined in SLA
- Report to IS Manager

Career medium 01
Career medium 06

I.G.S Intelligent Graphic Systems German Company

System Administrator

- Manage and maintain Windows Servers, ISA 2006, TMG 2010, Directory service and DNS
- Manage and maintain computer networks.
- Identify hardware, software and user issues.
- Work from a helpdesk, providing resolution via phone and/or remote control software.
- Provide technical support and maintenance of installed applications software and handle multiple technical issues in an organized and competent manner.
- Work and communicate with external and internal staff at all levels.



Technical Support In Data Online (TE-Data Provider)

- Installing and configuring computer hardware operating systems and applications
- Monitoring and maintaining computer systems and networks
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults
- Setting up new users' accounts and profiles and dealing with password issues

Career medium 01

Madina Academy

Bachelor's degree, Business Administration and Management, General