LiveOps Virtual Call Center
Independent Customer Service Agent
June 2014 — Present
Duties and Responsibilities: As a CSA, I have to answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems, provide information, enter customer's info, and transfer calls to other agent (depending on the call situation).
My Main Job Tasks and Responsibilities include:
Answer calls and respond to emails, Handle customer inquiries both telephonically and by email,
Research required information using available resources, Manage and resolve customer complaints,
Provide customers with product and service information, Enter new customer information into system,
Update existing customer information, Process orders, forms and applications, Identify and escalate priority issues,
Route calls to appropriate resource, Follow up customer calls where necessary, Document all call information according to standard operating procedures, Complete call logs, Produce call reports.