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Heather Ou

Heather Ou

Nurse clinician, designer (in-house), marketing team member

Nexus Surgical Associates

Singapore

Keep learning, keep evolving. That’s me. I remembered his face when he held my hand, looked into my eyes and said “I will return your kindness if there is afterlife” on his day of discharge. He was a terminal stage cancer patient who was under my care during his stay in hospital. As described, he was a single grumpy old m...

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Nexus Surgical Associates

Nurse clinician, designer (in-house), marketing team member

■ Delivery of direct patient care - clinical nursing procedure.
■ Assisting surgeon in operating theatre under guidance.
■ Coordination of patients' call, appointments and procedure for 5 clinics with 5 surgeons.
■ Managing a clinic in a systematic and independent manner, include pharmaceutical, inventory supply, daily revenue.
■ Developing and maintaining service quality by reviewing clinic work processes and resolving potential complaint cases.
■ Revamped company name card, brochures, folder, bag, appointment card from designing to sourcing quotation and printing final products single-handedly.
■ Generated ideas, collecting data, plan and implement marketing activities.
■ Conceptualised and created similar as website mock up, including outline of site content, flow, key pages, research for stock photography, directing the aesthetic view, usability and functional of the website.