Senior Manager Consumer Engagement for North America
October 2014 — Present
Manage Consumer all Engagement Centers in North America (150 reps, 5 sites, 2 countries)
Drive Voice of Consumer into Consumer Marketing Insights, Brand Marketing, and Quality Organizations.
Hire/Staff Engagement Center with passionate, helpful, smart representatives.
Develop and Deliver a CRM System
Drive an Engagement Consumer Culture and Vision to the team, our partners and our consumers.