Connection Center Associate
May 2002 — Present
As a connection center associate, I am responsible for doing credit checks and processing contracts for mobile phones, which includes gathering sensitive customer information, providing details about plans and equipment, going over contract terms and conditions, training customers on their new equipment, processing returns, exchanges, and cancellations, filing paperwork, stocking shelves, running the registers, answering phone calls, and making sure on hands of merchandise are correct. I also work with prepaid phones and help cover the electronics and photo departments. As well as being a connection center associate, I am also a new hire trainer for the connection center and electronics departments.