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Heather Baker

Heather Baker

Hairstylist and Receptionist

SuperCuts

San Diego, CA

Outsourcing/Offshoring Professional

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American Customer Care

Team Supervisor

• Managed a team of 15-50 agents through quality assurance and coaching practices.
• Refined quality assurance standards by improving recording selection and score recording practices.
• Pulled performance reports from different programs to keep team and upper management on task.
• Provided customer service as a supervisor by phone, online, web-chat, email, and social media.
• Communicated frequently with on- and off-site IT to upgrade systems and improve agent efficiency.

Career medium 01
Career

SuperCuts

Hairstylist and Receptionist

Seth's Chop Shop

Hairstylist

SuperCuts

Shift Manager

San Diego Community College District

Health and Medical Administrative Services