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Heather Bailey

Heather Bailey

Lead Concierge

Expedia Local Expert

San Diego, CA

Lead Concierge & Concierge of the Year Finalist 2015, Expedia Local Expert

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Expedia Local Expert

Lead Concierge

-$1M+ sales in 2015 [Top 9% in HI]; consistently exceed goals
- Finalist in Expedia’s “Concierge of the Year” award in 2015 [1 of 3 nationwide]
- Sell activities to resort guests; train and coach new hires; oversee 80+ team members; resolve guest issues
- Plan the full spectrum of guest itineraries from arrival to departure and everything in between throughout every Hawaiian Island
- Create exceptional rapport to generate repeat business and referrals
- Develop and implement sales trainings to team of 80+ concierges
- Liaison between colleagues & management and lodging & supply partners
- Received over 120 guest commendation letters

Expedia Local Expert

Concierge