Contractor Liaison Officer
July 2006 — April 2008
In this position, I learnt how to swiftly adapt to changing situations, and how to relate these changes to many different types of people, mainly contractors who were either receiving payment via the company’s payment methods or considering registration with the company, consultants at agencies, and other departments within those agencies.
During my time at crest:plus, I gained considerable experience working in a high-pressure environment where strict deadlines have to be adhered to in order for payroll to run smoothly whilst maintaining a high level of customer service skills.
As part of my role, I was expected to:
Contact potential new contractors and explain the features and benefits of being paid through a company such as crest:plus, and negotiating which method of payment would be most suitable for them.
Handle a high number of both inbound and outbound calls, particularly on Fridays, the main payroll days.
Create and maintain effective working relationships with recruitment agencies. There were two reasons for this – to bring new business to the company, and to ensure that existing business did not experience any problems.
Deal with general payroll administration - registering contractors onto a new database system, dealing with relevant HMRC paperwork, etc.