Support Team Lead
September 2016 — Present
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● Offered in-depth technical support on all elements of the product, including but not limited to coding/design assistance, advice on implementation of marketing campaigns, troubleshooting workflows and processes, assistance with implementing integrations with other softwares and using APIs.
● Further developed my ability to communicate complex technical issues in a way that was digestible to customers, in both English and German.
● Developed excellent problem-solving skills in all areas from marketing strategy to web design.
● In August, began specialising in cases involving web and email design, becoming a main point of contact for customers and colleagues in these areas.