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Gustavo Ramirez Infante

Gustavo Ramirez Infante

CFT IT Leader

Celestica

Profesional de Manufactura eléctrica/electrónica

Message
MENU ☰

Celestica

CFT IT Leader

• Manage and deployment of any business request (documentation including).
• Get available all the IT tools required to support the business operations in execution of their activities.
• Improve the system to make production process faster.
• Act as IT first point of contact for liaison with customer.
• Management of IT incidents associated with supported in RIM or TMO area.
• Improve IT tools / applications / techniques to provide increased value to the company.
• Modify router process according engineering changes.
• Management of support team (eight persons).
• Take ownership of technical issues, and work with the Development team to resolve more advanced issues when necessary.
• Resolve escalated customer complaints without the need for Manager intervention.
• Documenting troubleshooting steps.
• Providing training to other team members or departments as required.
• Participate on system's policy changes, driving and implementing.
• Recommend updates; give new incident classifications and process improvements.

Career medium 03
Career
Career medium 02

Celestica

Failure Analysis Technician

• Analysis and repair of fails on cellphones (BlackBerry).
• Document all technician process to show it to the customer.
• Keep production lines working whit material diagnosed (15 per hour).
• Charge to the customer all technician repairs in SAP system.
• Give feedback to operations in case of bad handles or defective repair process.
• Give feedback to engineering in case of false rejected.
• Fully understand of electrical circuits and schematics.
• RF test.
• Fixtures design to improve repair process and reduce Scrap.
• 5´S on all shop floor.
• Daily Kaizen.

Career

Instituto Tecnológico de Reynosa

Licentiate degree, Ingeniería eléctrica, electrónica y de comunicaciones