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Gregory Dyson

Gregory Dyson

Human Resources Business Consultant

Asurion

Human Resources Business Consultant

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Asurion

Human Resources Business Consultant

Provide Human Resources support to Asurion's virtual call center. Partner with leadership team to gain support for various initiatives. Bring peer groups together to drive consitency across sites. Co-developed an employee relations health audit program designed gauge the overall ER health of a site/department.

Career medium 02
Career
Career medium 02

Diebold

Sr. Investigator

Managed claims investigations from the receipt of the claim through final resolution, including receiving and logging in all claims, tracking by customer and vendor, and maintaining claim files for all active and closed cases. Conducted behavior analysis interviews of employees and provided input to interviews involving vendors and customer employees. Partnered with customers, vendors, law enforcement and outside investigators to successfully resolve claims. Approved claim resolutions, requested and delivered reimbursement checks, obtained signed and notarized releases, received and processed reimbursement checks from armored car company when appropriate. Documented case resolutions and partnered with the customer and vendor to implement preventive measures.

Career

Diebold

Regional FastLine Operations Manager

Managed vendor relations with armored car companies across assigned regions. Maintained service contracts with customers in excess of $1 million annually and increasing revenue to meet or exceed goals. In responses to RFPs for "FastLine" services (firstline ATM service, cash replensihment, and deposit pulls) from customers, sought and obtained best price from vendors, focusing on those that could most successfully meet the conditions set forth in the RFP. Provided final pricing for services, ensuring appropriate mark-ups were in place to achive profit goals. Reviewed final FastLine Service contracts from Service Sales Representatives prior to submission to the customer. Ensured our agreement with the armored car company mirrored the final service contracts with the customer.
Approved for payment monthly service invoices from armored car companies, ensuring the price charged matched the contracted price
Performed security audits of armored car company facilities and provided recommendations for security improvements. Performed vault audits of customers money stored at the armored car facilities.

Career medium 01
Career

Johnson County Community College

Associates of Applied Science, Business Administration and Management, General