Managed claims investigations from the receipt of the claim through final resolution, including receiving and logging in all claims, tracking by customer and vendor, and maintaining claim files for all active and closed cases. Conducted behavior analysis interviews of employees and provided input to interviews involving vendors and customer employees. Partnered with customers, vendors, law enforcement and outside investigators to successfully resolve claims. Approved claim resolutions, requested and delivered reimbursement checks, obtained signed and notarized releases, received and processed reimbursement checks from armored car company when appropriate. Documented case resolutions and partnered with the customer and vendor to implement preventive measures.