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Graydon McGowan

Graydon McGowan

Agent

American Airlines

Toronto, Canada Area, ca

I am currently enrolled in the Aviation Management Advanced Diploma program at Georgian College in Barrie, Ontario. My passion for aviation, specifically towards Air Traffic Control and the Business of Aviation are what lead me to this Advanced Diploma Program to further expand my knowledge and to better understand how the Av...

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American Airlines

Agent

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
•Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned