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Grace DeMun

Grace DeMun

Program Assistant

University of Washington

Greater Seattle Area, us

The best moments in my life have come when I've been in the midst of amazing conversations and moments with other people. I love to make connections and share about passions and motivations, whether that be face to face or through words on a page. I'm hoping to pursue my interest in working with people as well as my love of w...

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University of Washington

Program Assistant

• Responded to help line and walk-in requests from customers, creating requests in tracking system and assigning to available staff as appropriate.
• Triaged requests by directly answering basic questions or directing customers towards existing knowledge base articles, merging split request threads, and escalating/directing more complex requests to appropriate staff.
• Assisted in coordinating team efforts for efficiency and quality by monitoring request workloads and transferring requests among staff, collecting multiple requests from individual customers into one staff’s queue and drawing attention to outstanding items.
• Followed up with customers to ensure resolution and collected feedback on satisfaction with service.
• Retrieved and delivered equipment and other items as needed.
• Assisted in developing and maintaining knowledge base documentation.
• Assisted in monitoring and restocking department copiers.