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Gontse Motiang

Gontse Motiang

Partner Manager: UCount Rewards

Standard Bank Group

Johannesburg Area, South Africa

I have extensive experience in CRM, loyalty and rewards, stakeholder and business development. Having worked on various projects within private sectors, my strengths include being a strong negotiator, an expert in communication, budgeting, project management and highly proficient in business analytics (quantitative market res...

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Standard Bank Group

Partner Manager: UCount Rewards

Develop and manage the relationship(s), retention and financial performance of the loyalty and rewards partners.
Continuously increase member spend, product take-up and retention (use participating retailers(partners) to provide value and also acquire partners for the loyalty and rewards programme.
Define, implement and manage all marketing communications with Card members
Represent the Bank’s interests with existing and potential Loyalty and Rewards partners and to optimise the associated customer experience benefits.
Develop and implement the business CRM & loyalty strategy to improve acquisition and retention of customers
Manages plan budgets, cross-functional resources and timelines
Develop reports for all the partners to measure performance and to identify opportunities

Strategically use insights and analytics for
• identifying business opportunities
• improving revenue generation
• building a strong customer value proposition
• running intelligent segmented campaigns which maximized the marketing resources and also yield a high ROI.