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Giovanni Famularo

Giovanni Famularo

Call Center Representative

Convergent, Inc

Atlanta

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Red Lobster

Server / Bartender

Responsibilities included opening and closing bar, maintaining a clean and presentable bar, greeting guest and helping them navigate and pick menu choices based on a simple questioning system, preparing bar guest drinks as well as running a service bar for the servers, cut fruit, talk monthly inventory for Alcohol, maintain and balance a cash drawer, keep bar and restaurant up to food safe and sanitary expectations.

Career medium 03
Career

Convergent, Inc

Call Center Representative

Responsibilities included managing customers account and monies applied, navigate multiple operating systems and collection programs, maintain knowledge of all things that affected service area of client, process work orders that would send technicians to locations. Also became apart of an work from home unit which was awarded to agents who were self proficient and able to be trusted to work with little to no manager presence.

Career medium 03
Career

T.G.I Friday's

Server

Responsibilities included maintaining an upbeat attitude during long shifts, expediting food , memory of menu items, and keeping up with side-work.

Career medium 01
Career

Redan High School

High School Diploma

Education medium 02
Education