Microsoft South Africa
Engagement Manager - Microsoft Consulting Services
August 2013 — Present
The Engagement Manager (EM) is responsible for:
Managing budgets (P&L - Income, expenses, margins to billing)
Managing all key stakeholders (Internal to Microsoft and external - Client and partners)
Managing teams (From the Project manager to administrators)
Managing customers (Monthly Steerco and Exco reporting)
Managing all aspects of governance.
Managing all major risks.
From engagement delivery quality and customer satisfaction by structuring and managing deals and multiple projects through completion. The Engagement Manager role owns the problem statement. This role has the responsibility of assembling the consulting delivery teams and ensuring the team both structures and executes on the problem solving methodology correctly and to the agreed budget. The EM:
Establishes the processes to support the engagement, including setting up charge codes, defining the project calendar, and defining deliverable acceptance and reporting procedures. Project initiation also includes validating scope, conducting project kickoff and holding Conditions of Satisfaction (COS) discussions with internal and external stakeholders.
Tracks the performance of the engagement, the quality of project deliverables and reports on the effectiveness of the engagement against the baseline plan. Holistic end to end program management.
Builds time into all engagements as appropriate to allow for mitigation of engagement risk and to achieve the required level of billable utilization set by the business
Reviews and approves consultant and partner billable hours and expenses each week, and reviews and approves client invoices before they are sent.
Defines in advance the acceptance criteria for each project deliverable, works with the team to establish delivery dates for each deliverable, and oversees the review of client deliverables to ensure they meet all client acceptance criteria, securing sign-off on each deliverable as defined in the SOW.