January 2013 — January 2014
Responsible for implementing existing policies. Assisted Branch Manager in coordinating, directing, and assigning work. Required the ability to resolve complex problems, and oversee teller cash balancing. Responsible for overseeing the daily operations of the front line, adequate window coverage and general supervision of Tellers. Oversaw provision of a full range of services to clients. Required an ability to communicate effectively with prospective and current customers as well as staff, and to represent the company in a positive and professional manner by exemplifying core Values.