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Genevieve Farr

Genevieve Farr

RAD Specialist, Customer Support, Referrals

Verus Healthcare

Greater Nashville Area, TN, us

RAD Specialist, Customer Support, Referrals at Verus Healthcare

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Verus Healthcare

RAD Specialist, Customer Support, Referrals

Primary specialist and Medicare qualifier for Adaptive-Servo Ventilator machines and other Respiratory Assist Devices.

Primary Customer Support specialist for all incoming e-mails and inbound calls; Assisted patients with technical support questions on equipment and supplies to satisfaction

Responsible for the validation of medical records and Medicare compliance for billing and competitive bidding for the company as a whole.

Developed strong partnerships from referral companies and acquisitions through effective communication via phone/e- mail correspondence

Maintained credibility with physicians’ offices when requesting necessary documentation for Medicare approvals; this proved to be the most effective for reaching efficiency goals of a 10-day order booked-order shipped turnaround.

Employed customer-service and personal relationship skills to convert new patients from competitors
Managed online e-commerce site to ensure that all product orders are processed

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