RAD Specialist, Customer Support, Referrals
August 2016 — Present
Primary specialist and Medicare qualifier for Adaptive-Servo Ventilator machines and other Respiratory Assist Devices.
Primary Customer Support specialist for all incoming e-mails and inbound calls; Assisted patients with technical support questions on equipment and supplies to satisfaction
Responsible for the validation of medical records and Medicare compliance for billing and competitive bidding for the company as a whole.
Developed strong partnerships from referral companies and acquisitions through effective communication via phone/e- mail correspondence
Maintained credibility with physicians’ offices when requesting necessary documentation for Medicare approvals; this proved to be the most effective for reaching efficiency goals of a 10-day order booked-order shipped turnaround.
Employed customer-service and personal relationship skills to convert new patients from competitors
Managed online e-commerce site to ensure that all product orders are processed