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Gena Lyon

Gena Lyon

Marketing Intern

Wisconsin Harley-Davidson - Oconomowoc, WI

Marketing Intern

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Wisconsin Harley-Davidson - Oconomowoc, WI

Marketing Intern

Career medium 01

Oracle

Oracle's Crystal Ball

B2B consultative inside software sales in both the private and public sector. Used both French and English to expand territory through cold calling and software presentations. Won a contest based on sales performance and received recognition for excellent customer service. Participated in a trade show.

Career

Oracle

Support Sales Representative

B2B inside sales.
Pursued maintenance renewal payments for company flagship software by advising clients to maintain software subscriptions.
Exceeded annual goal by 10 percent.

Career medium 03
Career

Twitter

Tweeter

Webroot Software

Customer Service Representative

Addressed consumer needs in call center environment regarding payment and software processes through telephone and email in French, German and English. Supported other departments with language abilities on occasion. Achieved bonus award for being a top third sales agent. Assigned to assist manager with processing refund checks. Attended regular team meetings to assist in process improvement.

Career medium 04
Career
Career medium 03

Frontier Communications

Facilities Assignor

Call center environment assigning telephone and HSI facilities for orders and trouble tickets as well as taking calls from other Frontier representatives to solve order and facilities related problems.
Specialized in internet provisioning and records.
Wrote an executive brief using information from our Marketing Research department for a Marketing Research course.
Participated in marketing activities to obtain sales leads.
Learned telephone switch programming skills and used various database software.

Career

AvanqueSoftware Inc

Technical Support Representative

Provided technical support in a telecommunications software company using French, German, and English. Top=seller of newly introduced product. Collaborated with the marketing team on various projects involving foreign language skills. Assisted in weekly meetings to improve technical support processes.

Career medium 04
Career

Madison Area Technical College

Associate of Arts and Sciences (AAS), Marketing

University of Colorado at Denver

Bachelor's degree, French, German