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Gary Swift ITIL

Gary Swift ITIL

Technical Support Specialist

Zekelman Industries (JMC Steel Group)

IT Professional seeking an Entry or Junior level Project Manager position. I am currently working toward attaining my Certified Associate Project Manager certification. I will be starting my Master's Program in Project Management in January 2017.

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Columbia Southern University

Bachelor's Degree , Information Technology

Your education? Kind of a huge deal. Think about how it shaped you. Talk about the moment you figured out your REAL area of study, for example, or some of the biggest lessons you learned, inside or outside class.

Zekelman Industries (JMC Steel Group)

Technical Support Specialist

DESKTOP MAINTENANCE / UPGRADES | SOFTWARE INSTALLATION IT SUPPORT | IT PROBLEM SOLVING | IT SUPPORT |

Providing Level II Desktop Support to 700+ users, using remote access tools; GoTo Assist, SCCM, install software, remove spyware/viruses, Image/Reimage laptops, Desktops, troubleshooting software and hardware issues to include network and stand-alone printers. Create Knowledge base articles, document all issues. 98% close ratio within 24-hour timeframe. Create/Delete user accounts, create Citrix accounts for outside agents, create and administer WebEx accounts, troubleshoot WebEx issues as needed. Work with Level III team on projects as assigned. Participate in On-Call rotation.

https://lnkd.in/duM4b_6

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Gary