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Gale Franklin

Gale Franklin

Technical Support Manager

HNTB

Kansas City, Missouri Area, us

Solutions oriented, adept at assessing needs, generating options and implementing solutions. Adept at understanding the inter-relationships between systems, software and business processes, and minimizing negative impacts of IT change. Highly skilled at developing customer focused teams. A proven leader with over 15 years of...

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HNTB

Technical Support Manager

Manage a team of 9 local and remote IT Technical Support professional’s. Emphasis on timely service results, technical & procedural documentation and improved customer support performance.