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Gabriel Belmonte

Gabriel Belmonte

Tier 2 Technical Support

DeVero, Inc.

Tier 2 Technical Support at Devero Inc


DeVero, Inc.

Tier 2 Technical Support

- Became a product expert in order to provide phone, email, and remote desktop support for product.
- Utilized Salesforce CRM and Trac to document and trouble shoot customer inquiries.
- Acted as liaison between customers and software developers to track and resolve reported system bugs.
- Conducted quality assurance for specific customer requests ensuring that they met customer specifications and functionality requirements.
- Proactively identified critical clients and worked to mitigate churn risk through customer development, needs assessment and feature implementation.

Career medium 03
Career medium 02

Bizcom Electronics, Inc.

Technical and Customer Support Representative

- Assisted customers with technical support and basic trouble shooting issues through inbound customer emails/calls, fielding 20+ calls per day.
- Monitored the progress of orders, investigated and made decisions for resolution of issues, escalated critical situations and maintained accountability to closure.
- Successfully cut order processing times by 48hrs by isolating and removing non value added activities while streamlining value critical processes.
- Acted as project expeditor communicating daily with Asus Project Team to coordinate efficient execution of repair process by keeping team updated on repair status, escalating urgent cases and resolving case discrepancies.
- Worked with technical support engineers to resolve critical issues reported by customers and reduce re-repair rates.


quanta computer inc.

Jr. Product Engineer (Contract)

- Acted as liaison with Cisco Manufacturing Engineers for Cisco Product line.
- Wrote SOPs (Standard Operating Procedures) for new product line while concurrently training production line personnel in standard manufacturing practices.
- Oversaw a team of technicians during the initial set up of manufacturing assembly line.
- Managed BOMs for Cisco Product line, effectively maintaining consistency in the BOM creation process.

Career medium 01
Career medium 03

Loea Corporation

Technical Writer (Contract)

- Created and maintained user documentation, including installation procedures, site surveys, deployment procedures and GUI troubleshooting manuals.
- Translated white papers, installation procedures and press releases from English to Spanish in order to support company expansion into Latin American customer base.
- Worked with engineering staff to ensure accuracy of documentation.


San Jose State University

pioneer high