Technical Account Manager - IT Infrastructures
March 2014 — Present
Served as primary point of contact by creating a tailored service delivery plan to drive business value for City of Calgary workers
• Managed all aspects of IT Lifecycle project development from planning to deployment and support.
• Provided technical support for select Microsoft products to key accounts
• Researched customer behaviour, processes, business units and end users.
• Assisted in developing new products and marketing strategies for assigned accounts.