Customer Experience Owner Public On-line Services
-Responsible for Customer Experience on EMEA public on-line services, such as Web, HP-First and BBS.
-Member of Consumer Support Council and of former Commercial Support Council.
-Designed and led major projects like European Service Locator project, European Reseller Locator, Support guide, Localization and E-mail support.
-Responsible for European Service Locator project, first geo-position application for Europe within Hewlett-Packard.
-Defined Web Strategy for Web Customer Care Reception deployment in Europe.
-Focal point for European webmasters relationship.
-Designed and implemented first localized product support website in French, as part of a
fee-based support initiative.
-Chairman of Support Website Integration Taskforce in EMEA.