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Frankie Solomon

Frankie Solomon

Senior Executive Administrator

Courtyard Chicago Downtown/River North

Senior Executive Administrator at Courtyard Chicago Downtown/River North

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Courtyard Chicago Downtown/River North

Senior Executive Administrator

Senior Executive Assistant at a unique 337-room Courtyard in the heart of Chicago.

In addition to administrative duties, my role includes the opportunity to create and implement my own projects and passions.

In my role I have assisted in:

Performing and pulling through group and BT opportunities via Site Inspections with our Destination Sales Executive.

Co-Chairing a major re-launch event to introduce top clients to our new and unique relationship with restaurant/banquet team 'Davanti Enoteca' and the overall completion of hotel's re-positioning as a full-service option in our market.

Managing Social Media, including creating new content, measuring outreach, and implementing a brand image in conjunction with social media management.

Responding to guest complaints and comments via Trip Advisor and Marriott Customer Care.

Managing project work for the hotel's special interests, such as the Great Chicago Fire Hydrant.

Coordinating associate events and hotel celebrations.

I look forward to continuing to learn and grow in this wonderful environment.

Career medium 01
Career
Career medium 05

Marriott International

Sales Manager

Sales Manager at the Northern Mid-America Sales Office, specializing in the Chicago Downtown market. Specifically-- Group Sales (with 10-99 peak rooms) for Marriott's Downtown Chicago Full Service properties, including JW Marriott Chicago, Marriott Chicago Downtown Magnificent Mile, Renaissance Chicago Downtown, and Courtyard Chicago Downtown/River North.

Responsible for selling and consulting with customers on four primary downtown hotels, and eight back-up hotels.

Booked over $2,010,000 of revenue between May 2012 and July 2013.

Exceeded Event Satisfaction Survey goals by 25% in 2012 and by 30% in 2013.

Expertise includes proposal writing focused on selling to customer’s needs and maximizing brand language/position.

Responsible for making creative and educated decisions to manage opportunities that make good business sense for the hotel, stakeholders, and customers.

Directly responsible for attaining individual, team, and property specific goals on a monthly and quarterly basis.

Additionally sold eight Chicago suburban properties and nine mid-west states in a secondary role.

Career

JW Marriott Chicago

Front Office associate

Charter Team Member for the opening of this South Loop Hotel.

Made empowered decisions to solve and address guest issues and anticipate incoming guest needs.

Responsible for creating verbiage in Elite Guest greetings and correspondence.

Experienced in front desk, rooms control, PBX, and associate systems; Certified Trainer for my department.

Created Internal training guide to assist new hires in processes and Operation Standards.

In charge of purchasing for department.

Career medium 02
Career
Career medium 05

Beach Terrace Inn

Hostess/Pool Attendant

"Hybrid" position-- attended to guests, breakfast host each day, contributed to purchasing overall for stated enhanced continental breakfast, attended to guests at the beach-side pool. Primarily focused on concierge-style work- interacting with guests, acted as a verbal guide, answered questions, and assisted in offering ideas and planning their activities/excursions.

Career

American University

Ticket Sales and Will Call

Worked AU athletic events as a will call attendant and salesperson, dealt with large crowds, and set -up facilities for sporting events and concerts.

The Coast News Group

Copy Editor/ Reporter Intern

Reported original stories and interviews, edited news and community sections, and published original news photography.

La Costa Resort and Spa

Camp Counselor/ Pool attendant

Worked here for two consecutive summers, in both 2006 and 2007. Helped open the new facility, Kidtopia, a state-of-the-art child care center, worked with kids aged 6 months to 12 years, often in groups of 50 or more, and created original crafts and games for children. Also worked as a pool attendant, and managed arcade. Filed end-of-day business reports.

Career medium 01
Career

The Second City Training Center, Chicago

Conservatory Graduate, Improvisation/Sketch Comedy

American University

Bachelor of Arts, Print Journalism; Visual and Performing Arts

La Costa Canyon High School