Chick-fil-A North Laredo
April 2011 — November 2013
Established and created a training program designed to accommodate all levels of learning as they apply to Chick-fil-A.
Well versed in Marketing, Front Counter, Drive Thru, and Back of the House Operations.
Developed a marketing and leadership structure through recruitment and training to specialize tasks and increase results.
Responsible for all financial data including but not limited to P&L cost analysis, budget creation and control, daily processes and statistical data.
Established and managed a high performance Leadership team centered around autonomy and empowerment to yield competitive results.
Lead weekly leadership accountability meetings focused on revenue increases, profit margins, operational excellence and organizational objectives.
Attend meetings with operator and marketing team with outside vendors to increase sales and brand recognition in the Laredo market.
Created food control processes to produce a 0% food cost gap or better.