Senior Manager, Customer Experience & Operations
February 2016 — Present
Senior Manager, Customer Experience and Operations.
Full time - Feb 2016 to present
In addition to responsibilities as Customer Relations/ Contact Center Manager , stepped into role as Operations Manager for Gaiam/ SPRI Direct To Consumer services .The additional functions are as follows
• Responsible for budget planning and forecast for fulfillment of orders to customers ( fees, supplies, freight)
• Monitoring and managing the quality and performance of D2C orders' fulfillment process ( SLA’s, quality control, inventory accuracy)