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Floyd Harris

Floyd Harris

Cable Splicer

National Grid

Albany, NY

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National Grid

Cable Splicer

Rigging and Maintenance-
• 6/09-12/09: Hired as summer/temp help in the rigging department. I assisted in pouring concrete for the purpose of rebuilding manhole roofs and rebuilding sidewalks that needed to be torn apart to do the job. Other duties were, putting up and taking down street light poles, trouble shooting non working street lights and picking up and setting transformers at locations to be installed by other departments.

Cable Splicer (Qualified)-
• 12/09-present: Duties range from, pulling cable into the network, pulling cable into homes for residential customers, pulling cable into businesses for business customers and terminating the cable making the services "hot" once the cable was in place and the customers were ready. Cables are also pulled in and terminated at riser poles, transformer pads, mini pads and switch gears. Other duties include repairing the general underground network during storms and cable failures and getting customer's power back on in a safe and timely manner.

Career medium 03
Career

Masters Barbershop

Barber

Professional Men's Barber
• Performed haircuts and shaves for men and young boys.

Verizon

Customer Service Associate

3/97-12/98: Payment processing-
• Sorted, opened and processed telephone bill payments. Telephone bills were sorted using post office quality sorting machines by area. Once sorted, the mail was opened at processing desks by checks separated and processed into the Verizon payment system in the data entry room.

12/98-11/02: Customer Service/Repair Associate-
• Assisted customers with: rescheduling missed appointments, over the phone repairs to service, setting up home visits for repair technicians. If an appointment with a field technician was missed customers could call and reschedule another appointment or have one re dispatched. Or, if a service was installed but wasn't working correctly, customers could have an over the phone diagnostic done and resolve any issue that may be due to Verizon software error. If that is not possible, a repair technician home visit would be scheduled.

Career medium 02
Career

Hudson Valley Community College

Associates, Business Administration / Individual Studies

Mont Pleasant High School

Diploma