Customer service agent
September 2011 — Present
Taking orders from the system and processing them always ensuring that the information provided is correct and also making sure that the procedures are followed.
Calling customers and notifying them regarding new information that may be required regarding their new placed orders and also about the additional steps that need to be taken for the order to be completed.
Answering calls from new customers and educating them regarding the information that is required to successfully process the order, conferencing them with other departments in order to go through all the verification steps required by the company.
Placing orders in company's system for the client-company's employees, verifying eligibility for services and/or products and also verifying the accuracy of the information completed in the order.
Performing additional investigation on the customer's account in accordance to the specific requirements of the project.
Calling the employees whenever an information was missing from the order or whenever the information was inaccurate and making sure that the information was rectified and the customer was properly notified.
Communicating through email with the customer or the responsible representative to resolve any issues that may have appeared on the orders or while processing the orders and sending notifications regarding the order status.
Keeping track of every activity performed during the shift, including the number of orders that were processed, number of outbound calls made, relevant comments regarding the order, the outcome of the calls that were made and the order status.
Top Performers PQ January 2012
Top Performers SWAC May 2012
Top Performers BOOM May-August 2013