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Florin Alexandru Ilinescu

Florin Alexandru Ilinescu

Customer service agent

CGS Romania

Customer Service Agent

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CGS Romania

Customer service agent

Responsibilities:
Taking orders from the system and processing them always ensuring that the information provided is correct and also making sure that the procedures are followed.
Calling customers and notifying them regarding new information that may be required regarding their new placed orders and also about the additional steps that need to be taken for the order to be completed.
Answering calls from new customers and educating them regarding the information that is required to successfully process the order, conferencing them with other departments in order to go through all the verification steps required by the company.
Placing orders in company's system for the client-company's employees, verifying eligibility for services and/or products and also verifying the accuracy of the information completed in the order.
Performing additional investigation on the customer's account in accordance to the specific requirements of the project.
Calling the employees whenever an information was missing from the order or whenever the information was inaccurate and making sure that the information was rectified and the customer was properly notified.
Communicating through email with the customer or the responsible representative to resolve any issues that may have appeared on the orders or while processing the orders and sending notifications regarding the order status.
Keeping track of every activity performed during the shift, including the number of orders that were processed, number of outbound calls made, relevant comments regarding the order, the outcome of the calls that were made and the order status.


Achievements:
Top Performers PQ January 2012
Top Performers SWAC May 2012
Top Performers BOOM May-August 2013

Career medium 01
Career
Career medium 01

Grafart Sign

Junior DTP

Answering calls, responding to emails from existing customers and from new customers.
Preparing quotes for customers in accordance to project specifics and the customers budget.
Preparing the files received from customers for printing and changing the graphics in accordance to the customers request.
Providing the customer with a specific timeframe for the project be completed and working on extremely tight deadlines.
Going through any finishing process specific to the project that may have been required.
Keeping track of the orders that have been placed, the orders that have been canceled and also pricing offers that have been made and the whole amount to be paid by each customer and ensuring that a bill has been released for each customer with the correct information.

Career

SC Airbites SRL

Customer service agent

Answering calls from existing customers, or new customers, and providing them with information regarding the company's services.
Providing information to the customers regarding network scheduled maintenance.
Assisting customers with issues related to Internet connectivity, cable TV service or voice over IP issues - investigating the issue, trying to solve the issue over the phone, requesting all the details requested by the tech team and keeping track of all interaction in the company's billing system or CRM system.
Forwarding customer complaints to the technical support team and setting up a callback to ensure that the problem has been solved.
Registering new requests for service installations in our systems and providing reports to the tech team and the technical support manager.
Calling existing customers to notify them regarding new offers and scheduled maintenance.

Career medium 04
Career

Benjamin Franklin Highschool

Natural Sciences

Liceul Marin Preda