Inflight General Manager
July 2015 — Present
Absolute Taste is a company with great homemade food and attentive service at its core. The Inflight department offers catering and concierge services to private jet clients. The department has grown to include services on luxury coaches and lounge and office catering.
Highly varied role comprising of four main deliverables:
Leading a team of 35, responsible for ensuring high levels of customer service, food quality and aviation compliance throughout the Operation.
Strategic management of finances; payroll, forecasting and analysis of business costs, implementing cost reduction and cost avoidance measures where possible and when necessary.
Account management of top clients, negotiating new business and maintaining relationships between the London, Farnborough and Geneva bases to ensure consistency.
Recruitment of staff, effectively motivating the Inflight team to deliver whilst under tight deadlines and highly pressured environments and providing strategic direction and coaching to ensure development and staff retention.
Food Safety Level 2
Health and Safety Level 2