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Filipe Silva

Filipe Silva

Head of Up & Cross Sell Campaigns at Wireless Personal Market Segment

TMN

Head of Up & Cross Sell Campaigns at Wireless Personal Market Segment at TMN

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TMN

Head of Up & Cross Sell Campaigns at Wireless Personal Market Segment

Responsible for the strategy and execution of Contextual Campaigns, Up Sell, Cross Sell and Elasticity Campaigns, with the aim of increasing ARPU of existing customers.

Career medium 06
Career
Career medium 03

CVMóvel, SA

COO

As COO, I leaded CVMóvel S.A., a mobile operator that deliver GSM and 3G services in Cape Verde with a market share of 80%, developed the strategic planning, operational and leadership of the main activities of the company, namely, communication and marketing, pricing and promotions, mobile services (voice, data and SVA), sales and distribution, customer service, mobile network planning and exploitation, roaming, national interconnection, and regulation. Reporting the financial and operational performance of CVMóvel S.A. directly to the Executive Board Administration of CVTelecom Group, the parent company which provides non-core services such as telecommunication infrastructure, IT, accounting, logistics and human resources.

Career

TMN

Head of Business Intelligence at Wireless Personal Market Segment

Delivering relevant information where it's needed!

Main subjects:

- Executive & Business Information
- Customer Segmentation, Profiling & Retention
- Predictive analytics
- Marketing Automation

Career medium 05
Career
Career medium 02

TMN

Head of Mobile Service of UZO (Business Unit of TMN)

Responsible for the Service & IT Strategy of Uzo brand, co-brand’s and MVNE initiative.

Service & IT Head Manager of UZO launched in June 21, 2005. Uzo operates on TMN GSM network, in the low-cost segment, autonomously of the TMN marketing point of view, communication, call centers and information systems (OSS, BSS, CRM, IN), with a team of 20 people. Today Uzo also act like a MVNE, that has enabled the 1st MVNO in Portugal - Phone-ix (CTT).

Career

TMN

IT Manager (UZO)

Responsible for the IT Strategy, Operation and Development of the Web Presence of Uzo and Web platform (eCommerce and Telemarketing, Knowledge Management).

Brainhouse, Lda

Owner / WSI Internet Consultant

Lead Generation and Customer’s Lifecycle Management of the Internet Solution

TMN

IT Manager at DRD/GIP (Retail & Distribution Division/Information and Project Management)

Responsible for the delivery of Retail & Distribution KPIs, Business Process definition, IT functional design, and, retail commission calculation.

Career medium 05

TMN

CRM Project Manager at DSC/GSP (Customer Service Division/Customer Functional Systems and Procedures

CRM Project Manager at DSC/GSP (Customer Service Division/Customer Functional Systems and Procedures Department)
Responsible for designing and reengineering the customer request process in the customer care service, inserted in the TMN CRM Project

Career

Universidade Lusíada

Colégio D. Diogo de Sousa