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Fenna Robbins

Fenna Robbins

Senior Registration Coordinator

CIEE Council on International Educational Exchange

Senior Registration Coordinator at CIEE Council on International Educational Exchange

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CIEE Council on International Educational Exchange

Senior Registration Coordinator

• Responsible for operational registration and grade reporting protocols and maintaining in-depth knowledge of the academic structure for each program, particularly as related to academic policies, courses, credits, and grade conversions, as aligned with CIEE academic policies
• Create and implement workflow efficiencies and ever-improving mechanisms for cross (and intra)-departmental cooperation and communication, in order to appropriately manage and maintain academic policy compliance and standards
• Manage all Academic Affairs SharePoint site administration
• Assist in management of temporary staff
• Responsible for strategic development, training and oversight of all Academic Affairs forms and processes related to courses and academic policies and procedures
• Manage all School of Record-related processes and reports, and serve as primary contact to the SOR for day-to-day operations
• Support Registrar with requests for reports and data as related to Registration
• Develop and assist with delivery of Registration and Grades-related training materials for local and international staff
• Assist with the review and development of Marketing and web materials related to Registration and Courses
• Drive conversations around future IT development needs and testing of new functionality
• Manage oversight of grade appeal process, in cooperation with the Registrar
• Support Registrar with oversight of productivity reporting and project management for the Registration team
• Lead contact for CIEE Study Abroad Advisors, Faculty and Custom programs, Institutional Relations Managers, CIEE overseas staff, program participants, and sending institutions about Registration and Grades processes and policies

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