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Fatima Wilson

Fatima Wilson

Legal Assistant

Shapiro & Sutherland

Beaverton, OR





Shapiro & Sutherland

Legal Assistant

Produce various business correspondence documents
Experienced in filing records (electronic and hard copy)
Fast and accurate typing
Create and use of spreadsheets
Completion of mail duties
Effective problem solver
Prioritize and manage heavy workflow without supervision
Proficient in business software
Planning, organizing and implementation of projects/programs
Experienced in general office procedures
Generate reports; assist in end-of-month processing

Career medium 05
Career medium 05


Customer Service Representative

• Address all inbound phone calls, emails and voicemails
• Provide helpful, useful and effective service for “mid travel” and “post travel concerns
• Follow up on all issues in a timely manner
• Follow company policy/procedures and guidelines etc.
• Update and maintain all records associated with providing service (i.e. refund files, post travel files and correspondence files)
• Provide feedback to those being serviced including, travelers, travel agents, vendors, internal departments, peers and supervisors
• Calculate costs and process refunds due to travelers and make adjustments to bookings
• Maintain product and destination knowledge
• Prepare account notes and address any documentation concerns
• Attend and participate in offered technical skills training
Other relevant skills:
• Communication skills
• Computer skills
• Reservation Knowledge
• Ability to maintain a positive and friendly demeanor
• Ability to function in a fast-paced service oriented environment
• Ability to multi-task
• Ability to be detail oriented and self-motivated
• Possess basic mathematical skills
• Proficient in business software


AT&T Mobility

Retail Sales Consultant

· Explain billing and any technical difficulties that may occur
· Stock, sell and return inventory
· Perform non-negotiable opening and closing procedures
· Credit accounts when charges are incorrect
· Maintain knowledge of current products and services offered by the company
· Is aware of competing products and services sold at other companies
· Keeps positive attitude and works well with a team
Other relevant skills:
I have a very outgoing personality and enjoy working with people.

Career medium 02
Career medium 05

Abercrombie & Fitch


· Deliver superior and engaging guest service
· Anticipate and identify individual customer shopping needs and cater to them
· Brand focus and company image representation
· Back stocking, floor maintenance and accepting shipments
· Loss prevention
· General cashier


Hollister & Co.

Floor Model

· Create a positive and satisfying shopping experience for all guests
· Deliver superior and engaging guest service
· Maintain a well stocked, well organized and clean store
· General cashier
· Stock room maintenance

Career medium 03

Westview High School