Al Mazroui Medical & Chemical Supplies
July 2012 — Present
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Provide excellent customer service with keeping a track of all services provided to the customers in order to implement better service and maximize customer satisfaction.
Handling all type of complaints received from customers and manage the Lost and Found items
Ensure safety items of National Taxi are installed in each Car Care Facility (total of 3,000 vehicles)
Monitoring the performance of each driver separately. Report any incidence and investigate further if required
Receive enquiry, Issuing quote, and send to the customers, Receive customer PO, and process shipping documentation.
Understand customers' business needs.
strong communication and presentation skills , team leader & eager to solve business problems and think strategically
My relationships with customers are successful.
Lead and manage a sales team, monitoring personal performance.
Compile data, reports, returns, forecasts etc associated with the sales function, customer support and corporate needs
Motivate, lead, coach and develop teams to deliver plan.
Responsible for answering all inbound calls in a professional, friendly, and timely manner to ensure Customer Satisfaction.
Responsible for verifying all customer information
Handle all inbound calls following established policies and procedures
High focus on different segments since working on multi-tasking
Trouble-shoot each call appropriately in order to satisfy customer's request
Responsible for providing technical assistance to customers and reducing unnecessary claims
Perform any other duties deemed necessary by the Call Center Management
Maintain a certain talk time established by Management
Blocking all lost cards as well as all captured cards & Handling escalation calls, if can't be resolved by the team members.
SHIFT IN CHARGE in the night shift.
Managing corporate correspondence, follow-up on projects and updating the management, business and travel arrangements, diary management, extensive presentations and report writing. Impeccable telephone skills highly organized with a professional outlook.
Commercially administering various UAE and export contracts with predominantly commercial companies who are frequently prime contractors with UN (I approved more than 20 contracts under Memorandum of Understanding (M.O.U) guaranteed by United Nations - Office of Iraqi Programmed (OIP) - to be implemented and executed soon as entry points of Iraq is opened and COTECNA re-assigned to those entry points. These Contracts are approved and made business transaction with PNB Paribas N.Y valued US$ 30,860,000); including assisting with the submission of contract change proposals, attendance at meetings with customers, keeping the system up to date, invoicing, and shipping. Managing two members of staff who administer the majority contracts.
Submitting quotations to various prospective customers both in the UAE and overseas including, where applicable, completing appropriate statements of compliance; negotiating; and assisting the Commercial Manager to develop the Commercial Departments processes to deliver a better service to the division.
Internal support for the Sales team that includes purchase orders, data receipt and approval, manage enquiries. Preparation of quotations, order confirmations and purchase orders
Assisting Project Managers to deliver programs in a cost effective manner; liaison with other departments to ensure compliance with customer's enquiry's; liaison with customers to translate quotations in to orders; attending meetings with customers; and preparing regular management reports on the status of orders.