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Fabio Flores Monaco

Fabio Flores Monaco

Participant Advocate (Ombudsman)

Algorithme Pharma

Montreal, Canada Area, ca

Professionally: Experienced advocate in participant services management with strong leadership and relationship-building skills. Specialized in quality service, customer retention, productivity and team management. Personally: I adapt quickly to changing environments and use humour to diffuse tense situations. I am passionat...


Algorithme Pharma

Participant Advocate (Ombudsman)

Managed participants' expectations through the coordination and planning of the clinics' schedules, protocols restrictions, client needs and clinic operational challenges.

Upgraded the participant and patient database with all relevant information involving participant feedback, medical restrictions and eligibility reviews of their files.

Increased compliance and participant satisfaction through year-long tracking of KPIs, implementation of loyalty programs, participant surveys and focus groups.

Standardized a complaint management system between recruitment, screening and clinical departments for a optimized tracking and resolution of complaints/comments from participants.

Promoted and increased recycling infrastructure within the company through an internal committee to increase environmental consciousness.

I wouldn't say people hate the industry, instead, I think there's a lot of skepticism as to how the industry evolves and adapts. I am going to look for this debate on youtube!

At the Forbes Healthcare Summit, a group of big pharma and biotech CEOs were asked to tackle was about why the industry isn't liked — and things got tense.

Pfizer and regeneron ceos on drug pricing and reputation 2016 12

Algorithme Pharma

Clinical Trainer

Trained and mentored new employees in their clinical activities in order for them to become independent while supervising their performance for managerial review.

Executed clinical activities such as but not limited to sample processing, vital signs, medication administration, as per protocol in accordance with the SOPs and GCPs.

Ensured the well being of the participants on site through excellent customer service practices and safety measures as per the Principal Investigator's council.

Increased teamwork efficiency by leading tasks and coordinating with clinical supervisors for better communication between employees and departments.