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Ezma Joseph

Ezma Joseph

Supervisor

Costco Wholesale

“Tell me and I forget, teach me and I may remember, involve me and I learn.” - Benjamin Franklin Seeking to bring my expertise in public relations and project management to the Washington DC area. I am a current project supervisor with over 10 years of experience in project management, administration, scheduling, data ana...

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Costco Wholesale

Supervisor

- Responsible for fulfilling all supervisory administrative requirements including but not limited to drafting
letters, preparing weekly and monthly sales reports, employee performance reviews, coaching and counseling notices
- Research and implement strategies to drive sales, decrease customer wait times, increase employee productivity and improve customer satisfaction
- Ensuring that management and operational data is correctly entered into the company’s data system
- Work directly with upper management to schedule outside vendor roadshows, book signings and charitable donation giveaways.
- Compose and review member employee memos and customer correspondence for grammatical accuracy
- Use MS Excel and Project Manger to create weekly work schedule for approximately 100 employees, ensuring staff schedules do not exceed operational business plans while anticipating employee absence and illness, special events and holidays
- Develop and implement employee appreciation activities and team building events in an effort to improve morale, motivation, and teamwork
- Work with upper management to coordinate staff meetings, regional conferences and conduct interviews for potential employees
- Assess customer suggestions, concerns, and trends and present findings and suggestions to upper management
- Purchase supplies needed for the department based on employee demand and budgetary requirements