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Evon Collett

Evon Collett

Manager of Client Engagement

VitalSmarts

Provo, Utah Area

Experienced professional with a dynamic skill-set. Currently focused on Client Success and Client Engagement. Seeking additional opportunities in IT, SaaS, Management, Organizational Behavior, Training and Development.

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VitalSmarts

Manager of Client Engagement

- Lead team of Client Engagement Coordinators (CECs) to support client success: onboarding new accounts, managing existing accounts and supporting successful training implementations and delivery
- Collaborate with relevant internal and external stakeholders to delight clients by exceeding expectations, removing barriers and resolving issues swiftly using Crucial ConversationsĀ® principles and skills
- Develop and streamline processes and provide recommendations for implementation and improvement of Salesforce.com CRM
- Evaluate and manage CEC performance; strategize and develop restructuring of team for scalability and growth
- All CEC Team Lead duties

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