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Esther Hong

Esther Hong

Client Service Coordinator

Clear Optometry

Attended University of California, Davis

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Clear Optometry

Client Service Coordinator

• Prepare patients before exams by gathering medical history, explaining the exam process and administering preliminary tests
• Assist clients select eyeglasses and lens treatment including tints and coatings based on their daily lifestyles
• Answer customers’ questions relating to glasses/contacts orders, invoices, and insurance eligibility and benefits
• Track shipments for products by communicating in detail with manufacturers on the status of ETA
• Data entry includes: processing purchases and service orders, and making invoices

Career medium 02
Career
Career medium 06

Lenscrafters

Client Service Coordinator (Optical Assitant)

• Consistently exceeded weekly sales goal of $7000 in eyewear and contact lens supplies
• Recognized as one of the top 10% sales associates in overall sales
• Increased customer retention rates by making 100+ phone calls a week to re-engage existing client base
• Worked cross-functionally in all areas of the business, including administrative work, inventory/order management, assisting customers on sales floor, and billing/claiming to insurances (MES, EyeMed, Superior)
• Assisted in planning the development of the business and overseeing professional development of staff
• Performed pretest (using tonometry, AR Keratometer, visual field test, and retinal scan), and adjusted eyeglasses

Career

UC Davis Medical Center- SICU

Front Desk Assistant

• Triage incoming phone calls and faxes to their appropriate locations
• Experienced in working and communicating with physicians, surgeons, and nurses in various work settings
• Attended to family members with updates, and provided social interactions with patients
• Assisted with setting up basic room supplies, and prepared for new admissions

Career medium 02
Career
Career medium 03

North Davis Elementary School

Teacher Assistant

• Taught and clarified math and English concepts to 25+ underperforming students in grade 1 to 2 and effectively improved on students’ knowledge and abilities
• Planned and implemented lesson plans in accordance to the outline of the academic curriculum and objectives with the teacher
• Evaluated students’ progress and accomplishments to make appropriate adjustment in instructional plans with the teacher

Career

UC Davis Medical Center- Center for Mind and Brain

Administrative Coordinator

• Developed participant qualifications for Transcranial Magnetic Stimulation (TMS) study, pre-screened candidates for suitable fit, scheduled and coordinated all participant phone screens and onsite interviews with efficiency
• Greeted participants when onsite for interviews and ensured a comfortable experience from start to finish
• Created and maintained accurate and up-to-date patient files and contact information via MS Excel
• Recorded participants' behavior by following a structured rubric and entering data in logs for FDA approval

Career medium 02
Career
Career medium 02

Blush Organic Frozen Yogurt

Server

• Maintained customer retention by providing excellent customer service in a fast-paced environment
• Performed all server duties, including maintenance of store supplies, documentation of store inventory, and sanitation of store environment
• Knowledgeable on the benefits and the origin of the products

Career

Castro Valley High School

University of California, Davis

Bachelor's Degree, Human Development- Minor in Psychology