Information Systems Manager
January 2013 — Present
■ Directly manage and oversee the Enterprise Applications/Business Process Optimization and DevOps teams based in Guadalajara.
■ Prepare product roadmap and operational presentations for CIO reviews.
■ Responsible for software development technology transition from Microsoft to Open Source Technologies collaborating with upper management based in US, India and Brazil, making sure teams acquire the capabilities to develop applications based on the new Technology Stack, being aligned with the company strategies in a three months time-frame.
■ Work along with IT teams based in India towards process improvement acting as Product owner and responsible to develop the Operations team in this region to guarantee 24/7 support coverage for Enterprise Applications and recently including Oracle ERP Operations.
■ Work along with Global Business Services (GBS), Business Champions and Software Quality and Assurance (SQA) understanding business requirements, providing technical requirement specifications and solution designs, while monitoring software development progress, removing obstacles and/or handling escalations to meet dead lines.
■ Perform resource management and allocation into Planview tool based on project demand.
■ Experience on project management under waterfall and agile methodologies.
■ People management skills, as IT Manager I'm responsible of hiring talented people, fulfill their needs, capturing career growth plans.