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Erwin Vicente

Erwin Vicente

NOC Front Office Engineer

Saudi Telecom Company

Riyadh

NOC Engineer (VDSL2 & GPON) at Saudi Telecom

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Saudi Telecom Company

NOC Front Office Engineer

• Responsible for analyzing, testing, isolating and repairing network and customer issues. This may include voice and/or data, IPTV and/or VoIP products and service and the associated CPE equipment.
• Performs proactive monitoring, configuration management and fault resolution of complex voice and data services. Performs Customer Advocate duties while maintaining a positive and professional manner at all times, during high stress situations. Takes calls and provides status from and to customers on a regular basis.
• Works in conjunction with internal and external to the company subcontractors to troubleshoot and resolve customer's issues. Performed the tasks of monitoring network performance by using standard management tools
• Maintains workload through a queue, detailing each ticket with notes of steps taken, test results and resolution data. . Works tickets of a routine complex basis and may request some support of others.
• Dispatch TT to the Field workforce and other maintenance support teams.
• Responsible to interface with other operators, 3rd party contractors and other service providers to ensure proper coordination and follow up on issues related to maintenance and operational activities.
• Provide recommendation and proper analysis on Trouble Tickets. Ensure all KPI/SLA meet.
• Provide procedures and proper O&M standards in handling equipments. Support in PAT for all new equipments.
• Responsible to update related to outages or services’ degradation is communicated to related teams/ management according to agreed escalation process in utilizing available tools like and not limited to e-mail, SMS and phone calls.

Career medium 01
Career
Career medium 03

Saudi Telecom Company

Fixed Access Technical Support

• Provide recommendation and proper analysis on Trouble Tickets.
• Provide procedures and proper O&M standards in handling equipments.
• Support in PAT for all new equipments.
• Will be working on 1st level O&M of MSAN/IPDSLAM/RAN STC fixed networks.
• Maintains and troubleshoots Huawei Smart AX MA5600 DSLAM and UA5000 MSAN/NGN, ISAM 7342 OLT (FTTU), Zhone, Siemens RAN, Alcatel-Lucent IPDSLAM and MSAN.
• Insure that network Faults and Customer faults (Trouble Tickets) are attended and solved promptly.
• Working RTTS for trouble Tickets (TT) and WFMS for PMR.
• Replacement of faulty parts (such as Shelves, modules and etc.)
• Insure that the Daily, Weekly and Quarterly preventive maintenance of the equipments are conducted.
• Back-up of software configuration.
• Conduct MDT/TC, software upgrade, card expansion, PAT and FAT activities upon approval and scheduling.
• Monitor the performance of the contractors of the work related operation, maintenance, quality and technical support.
• Monitor and report on daily bases the activities and provide relevant information and Following up all outages with contractor.
• Control performing preventive and corrective maintenance routines, record and evaluate results and correct or initiate remedy works.
• Coordinate with corporate network implementation. Manage installation and maintenance vendors. Prepares activity and projects schedules and ensures completion of activities and projects as per schedule.
• Reports all data of alarms from the system to the management and provide solutions.
• Provide advice on technical Part and operational issues related to trouble scenarios and develop & facilitate urgent temporary solutions to restore outages.
• Study O&M activities in sites and functions process /flow chart /forms proposals and prepare work documents and guidelines.
• Work on irregular hours, such as at night and on public holidays and weekends.
• On-call 24x7.

Career

Saudi Telecom Company

Switch Engineer Mobile Core for Saudi Telecom

• Will be working on 1st level O&M of BSC, MSC, STG,.
• Daily, weekly & monthly routine checks & maintenance of all the AXE nodes.
• STM (ET1551),ET4-1 & ETC5 interconnection and testing including ODF & DDF activities.
• First Line O&M in All SS & BSS Nodes (2G & 3G).
• Call test matrix along the premises.
• PAT of new nodes.
• Hardware maintenance.
• APG40 maintenance.
• E1 troubleshooting MSC-MCS, MSC-BSC, BSC-BTS ATM communication.
• Fault finding using protocol analyzer (Winfoil).
• Emergency handling in case of Restart or Reload in the system.
• To make sure that the network and relevant equipment problems escalated from the surveillance are indentified and rectified. System problems are to be identified and escalated to Core Back-office System engineers.
• To investigate and correct service and network problems according to agreed timing and standards set.
• Responsible for the hardware inventory & request for any additional HW to the FSE team leader.
• Provide the team leader with reports of work done & co-operate fully

Career medium 05
Career
Career medium 03

Huawei

Telecom Engineer

• Assist the PM to manage and control the operation and activities within the project.
• Support Network Field Engineers and sub-contractors any technical issues.
• Conduct meetings, trainings with the customer and sub-contractors.
• Monitor progress reports, resolve inventory queries, and resolve on/off-site troubleshooting.
• Prepare MOP for the sites to be integrated.
• Conduct Quality Inspection and Survey to ensure standards are strictly followed by TI partners.
• Supervised the projects for Visayas and Mindanao areas.
• Conduct PAT, rectification of alarms, and testing.
• Verifies and review all configurations at NOC/BMS to ensure quality and correct parameters are well followed.
• Checking proper configuration on every equipment thru remote using N2000 BMS
• Submit daily and weekly reports to monitor the progress of the project.
• Conduct O& M for Huawei Equipments, 3G, Wimax, Optix, MSAN.
• Rectification/Isolation of alarms.
• 2nd Line Support Engineer for MSAN project.
• Diagnose any technical issues.
• Support various projects like OPTIX, 3G, Wimax, MetroE, and Core.
• Remotely upgrading Customer ONT/CPE.
• Perform PAT and PAC with the customer.
• Supervised installation of Batteries, Rectifiers, sensors, and Cabling.
• 24/7 technical support to the customer and sub-contractors.

Career

Tribase Telecom

Telecom Engineer

• Supervised of the team from installation, commissioning to acceptance..
• Supervised installation of Alcatel – Lucent DSLAM, MSAN.
• Implementing the project from installation, commissioning, integration of all projects.
• Prepare configuration/script for every site.
• Responsible in rectification/troubleshooting of all alarms in site.
• Conduct quality check to ensure standards are strictly followed.
• Answer all queries to the customer.
• Technical Support.
• Conduct Testing and PAT with the customer.
• Submit daily and weekly progress report to the PM for project monitoring.
• Install/configure CCTV cameras, PABX for business offices.

Career medium 03
Career
Career medium 04

4Fox Technologies

Telecom Engineer

• Supervised of the team from installation, commissioning to acceptance..
• Supervised installation of Alcatel – Lucent DSLAM, MSAN.
• Implementing the project from installation, commissioning, integration of all projects.
• Prepare configuration/script for every site.
• Responsible in rectification/troubleshooting of all alarms in site.
• Conduct quality check to ensure standards are strictly followed.
• Knows in installation, commissioning of Telco systems such as T5C-24G.
• Knows in power termination and tapping on telecom rectifiers.
• Knows in termination of MDF telecom cables and color coding standards.
• Conduct Testing and PAT with the customer.
• Submit daily and weekly progress report to the PM for project monitoring.
• Install/configure CCTV cameras, PABX for business offices.

Career

University of San Carlos

BSECE, Electronics and Communication