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Erwin Tang Yew Hon

Erwin Tang Yew Hon

Service Desk Analyst

DHL Information Services (Asia-Pacific) Sdn Bhd

Service Desk Analyst at DHL


DHL Information Services (Asia-Pacific) Sdn Bhd

Service Desk Analyst

Career medium 02

DHL Information Services (Asia-Pacific) Sdn Bhd

Graduate Trainee

• Work in a multinational-company environment.
• Work with customers and support to identify computer/application problems and advising solution.
• Deal with internal users from the AP, Oceania, Americas (Limited) and MENAT region.
• Ability to understand multiple accents and having the cultural tolerance.
• Understanding the customers’ workflow as in what application that they’re using, how they use it, what’s the business implication if a problem arises.
• Troubleshoot computers and applications-based problems regardless if it’s a software or hardware issue.
• Keen in simplifying processes and getting alternative solutions.
• Deal mainly with Windows, Citrix, Microsoft Office applications, ticketing tools (HPSD & ServiceNow) and several internal DHL applications.

• Extra responsibilities:

o Analyzing call logs, agent’s login/logout, etc as graduate trainees are involved in producing a detailed adherence report and shift report.
o Ensure accuracy and integrity in the production of the reports.
o Involved in the department’s event organizing committee, Aloha. Events such as SD Outing, CSR, festivals.
o Skills involved: Excel, event management.



Operations Executive

• Work in a multinational-company environment.
• Drive the process in relation to conversion and processing of audit and scan data.
• Ensure accuracy and integrity in the production of reports.
• Ensure assigned projects/tasks are completed in a timely manner and with high level of accuracy and quality.
• Ensure efficiency in operations through a regular review of processes and improvement of procedures with the end goal of improving productivity in the department.
• Co-ordinate with retailers to clarity scan data related problem/issues in order to ensure timeliness and quality.
• Perform other related functions that may be assigned.
• Provide regular feedback on the operation concerns and issues.
• Deal with some Oracle SQL queries.

Career medium 04

Limkokwing University of Creative Technology

BSc (Hons) in Software Engineering with Multimedia, Information Technology

Sekolah Menengah Kebangsaan King George V

Sijil Pelajaran Malaysia, Pure Science