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Erin Payton

Erin Payton

Riverview, FL

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Citibank

Customer Service Representative

• Trained in a wide variety of banking activities including; Retail Banking, Business Banking, Mortgages, Student Loans, and Personal Wealth Management such as IRA’s and Investment accounts.
• Provided online IT support for domestic and international clients.
• Conducted Credit Card applications and Customer Service.
• Educated potential and current clients on banking policies, procedures, laws and regulations as it pertained to them as a retail or business client.
• Conducted everyday banking including sales and upselling by evaluating the status of accounts and providing world-class services that would benefit the client and the business.
• Facilitated training to new hires as a subject matter expert on multiple occasions.
• Actively participated in the development of new projects for both online services and software development.
• Assisted with the resolution of billing issues with American Airlines and the ThankYou network.

Career medium 03
Career
Career medium 02

Vangent, Inc.

Patient Services Representative

• Offered education about Medicare and other health insurance coverage.
• Evaluated health insurance needs.
• Reviewed present health coverage to maximize benefit for cost.
• Provided information about prescription drug coverage options.
• Facilitated health benefit claims and assisted with resolution of billing issues.
• Assisted in completing applications for health benefit programs.

Career

Vangent, Inc.

Claims Representative

• Conducted quality assurance on documents collected for “Cash for Clunkers” program.
• Processed “Cash for Clunkers” vouchers.

Career medium 04

J & J Instructional Services

Management Assistant/Scheduler

• Coordinated classes with law enforcement agencies around the country and maintained the appointment books.
• Processed invoices and resolved billing issues.
• Handled faxes coming into the office and communications with law enforcement agencies.

Career

Keiser Graduate University

Associates of Science, Nursing

Tampa, FL.
Current student.

D.G. Erwin Technical Center

Certificate of Diploma, Surgical Technology

Tampa, FL.
GPA 4.0

Riverview High School

Riverview, FL.